Moderator: Gulnara Katibayeva – President of the Restaurant Club Association of Kazakhstan

Topic: Motivation and Demotivation of Staff in the HoReCa Labor Market in Kazakhstan

Speaker: Ulan Iskakov, Expert in operational processes of the international restaurant business, F&B Personnel Trainer, Expert in staffing and teambuilding of the F&B sector work team.

Topic: Service in the Restaurant Industry

Speaker: Gulzhan Aukenova, Service Trainer, Expert in Standardization of Customer Service Business Processes in HORECA, Founder of the Hospitality School "Kammi"

Topic: Points of Attraction and Repulsion of Guests in the Hall

Speaker: Yelena Arkadyevna Bezrukova, Director of the School of Restaurant Business, Leading Business Trainer, PhD in Psychology, President of the World Coaching Championship 2024, Trainer of the Year 2023, Author of books and publications on the restaurant business, OCA People, ECG Ambassador, London

Topic: Hospitality as a Genetic Heritage

Speaker: Vladislava Baimaganbetova, HoReCa Service Trainer, Organizational Psychologist, Author of training manuals for specialists and Creator of the HoreGame monopoly game

 Speaker: Galina Grankina

Moderator: Gulnara Katibayeva – President of the Restaurant Club Association of Kazakhstan

Topic: Pitfalls in the Restaurant Business

Speaker: Irina Lebedeva, consulting and launch of HoReCa projects; Co-owner of Yummy Food, Manager of the Arman cinema center, Financial Director and Financial Director and Founder of the Restaurant Club Association of Kazakhstan.

Topic: Accounting and Warehouse

Speaker: Lyazzat Linnik, Experienced Manager, Founder of the Restaurant Club Association of Kazakhstan, practicing accountant in the HoReCa sector.

Topic: Labor legislation. Requirements. Frequent violations. Punishments

Speaker: Zulfiya Murakamovna Yussupova, Deputy Chairman of the Trade Union of Public Catering Workers of the Republic of Kazakhstan

Speaker: Arturas Kraujalis

Moderator: Gulnara Katibayeva – President of the Restaurant Club Association of Kazakhstan

Topic: Marketing and Loyalty in the Restaurant Business: from Analysis to Promotions

Topic: Artificial Intelligence and Neural Networks – The Best Assistant for Restaurateurs

Speaker: Ernest Zhulanov, Marketer and Digital Expert, Founder of VANGOG BAR and Alice MG outsourcing company.

Speaker: Vladislav Yesev, Managing Director of ops.kz, ex-brand chef of Oliva and Primekitchen restaurants

Topic: How I grew to be a Franchise Holder

Speaker: Bayke Ernar Kerimkhanuly, co-founder of the Kazakhstan Bauyrdak franchise, which was scaled across Kazakhstan

Moderator: Gulnara Katibayeva – President of the Restaurant Club Association of Kazakhstan

Topic: The Green Restaurant Model. Project Features, Monetization, and Gamification

Speaker: Yevgeniy Mukhamedzhanov, Founder of the ECO Network project, Head of the Green Almaty project office

Topic: Successful Implementation of HoReCa Interior Projects, Through the Eyes of a Designer-Architect. Global Trends in Eco-Design

Speaker: Arina Yemets, Interior Designer, Founder of the “PyatVosmykh” Design and Architecture Bureau

Speaker: Utkir Kuvatov

Topic: Analysis: What makes up EBITDA, and how are marketing, operations management, foodtech, and procurement impacting it.

Speakers:

• Zarina Aliyeva – Managing Partner of Del Papa restaurant chain
• Elena Videnmeer – Project Manager at abrtech
• Asel Beisekeeva – Head of Marketing at abr
• Indira Mashurova – Head of Reporting and Budgeting at abr

Topic: Skills: High demands, emotional immaturity, and fast pace – how to build training in a restaurant.

Speakers:

• Ekaterina Narozhnaya – Director of Afisha Restaurant
• Alexander Kovalenko – Brand Chef of Del Papa restaurant chain
• Anatoly Myshentsev – Brand Bartender of Ogonok, Spiros, and Jinay restaurants

Topic: Authenticity: How to find the uniqueness of your product and why guests dislike counterfeits.

Speakers:

• Ruslan Abduramanov – Brand Chef of TOR and Afisha restaurants
• Manat Ishak – Chef of AUYL restaurant
• Yergali Tebenbaev – Chef of Jinau restaurant
• Madina Suleimenova – Managing Partner of TOR and Bistro Alma restaurants

Speaker: Abdul Tabanov

Speakers: Natalia Metlyaeva, Marina Reidina

Taste Talks: From Taste to Visuals – How Bloggers, Critics, and Photographers Create a Restaurant's Image.

Moderator: Andrey Syedin – Gastro-enthusiast, Author of the first food critique channel "GastroBaiter"

Topic: From the first visits to gastronomic trends: how the format of restaurant reviews has changed

Speaker: Ruslan Aitpayev – Chief Restaurant Reviewer of Almaty, @rus_goest

Topic: Business development through personal brand and effective partnership

Speaker: Marzhan Otegen is a Kazakhstani businesswoman, Owner of the “Bakery by Marzhan Otegen” coffee shop, @marzhan.otegen

Topic: Food Through the Lens: How Food Photography Creates Taste and Expectations

Speaker: Maxim Sparish – Food Photographer, @sparish_maxim

Session Description: This session will immerse you in the world of restaurant reviews, personal brands, and food photography. Learn how visual and text formats influence the perception of gastronomic projects, shaping the unique style of each establishment and attracting new customers. We will discuss the trends that define the success of restaurant brands today and how culinary experiences are turning into an art form that can be experienced through the screen.

Taste Talks: From Taste to Visuals – How Bloggers, Critics, and Photographers Create a Restaurant's Image.

Moderator: Andrey Syedin – Gastro-enthusiast, Author of the first food critique channel "GastroBaiter"

Topic: From the first visits to gastronomic trends: how the format of restaurant reviews has changed

Speaker: Ruslan Aitpayev – Chief Restaurant Reviewer of Almaty, @rus_goest

Topic: Business development through personal brand and effective partnership

Speaker: Marzhan Otegen is a Kazakhstani businesswoman, Owner of the “Bakery by Marzhan Otegen” coffee shop, @marzhan.otegen

Topic: Food Through the Lens: How Food Photography Creates Taste and Expectations

Speaker: Maxim Sparish – Food Photographer, @sparish_maxim

Session Description: This session will immerse you in the world of restaurant reviews, personal brands, and food photography. Learn how visual and text formats influence the perception of gastronomic projects, shaping the unique style of each establishment and attracting new customers. We will discuss the trends that define the success of restaurant brands today and how culinary experiences are turning into an art form that can be experienced through the screen.